1. Digital products
Because source code and digital files can be copied after delivery, refunds are generally unavailable once a protected file has been downloaded, except where required by law or where the delivered product is materially defective.
2. Before downloading
If you purchased the wrong product, contact FactoryStudio before downloading any protected file. We will review whether the order can be corrected, exchanged, or refunded. Custom work is governed by the accepted quote or statement of work.
3. Duplicate or incorrect charges
Duplicate payments or confirmed billing errors will be corrected. Contact support with the invoice number and payment evidence so the transaction can be reviewed.
4. Request process
Submit a request through Contact or hello@factorystudio.pro within 14 days of the charge. FactoryStudio may request account, product, invoice, and technical information before making a decision.
5. Technical failure or wrong product
If FactoryStudio cannot deliver a paid file because of a verified technical failure, we will re-deliver the file, provide a working replacement, or refund that charge. A wrong product purchased in error may be corrected if you contact us before downloading protected files.